1. Information We Collect

We may collect personal and business information in the following ways:

a. Information You Provide

• Name, email address, phone number, and company details

• Billing and shipping address

• Business-related inquiries shared during trade discussions or order processing

• Payment details (processed securely via third-party providers — we do not store card or banking information)

• Messages, feedback, or product reviews submitted to us

b. Information Collected Automatically

• Website usage data via cookies and analytics tools (e.g., browsing patterns, device type, IP address, location, browser type)

2. How We Use Your Information

We process your information for the following purposes:

• Responding to inquiries and providing quotations
• Processing, managing, and fulfilling orders, including invoicing and shipping
• Providing customer support and after-sales service
• Improving our Website, services, and customer experience
• Sending business communications, product updates, or marketing (only where you have opted in)
• Ensuring compliance with legal, regulatory, and trade requirements

3. Sharing of Information

We do not sell your personal information under any circumstances. Information may only be shared with:

• Payment processors (e.g., Stripe, Razorpay)
  Shipping and logistics providers (e.g., FedEx, India Post)
• Trusted suppliers to fulfill trade or customization requirements
• Analytics and IT service providers (e.g., Google Analytics)
• Regulatory or compliance authorities, as required by law

All third-party partners are required to comply with strict confidentiality and data protection obligations.

4. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil business purposes (order management, record-keeping, customer relationship)
• Comply with legal, regulatory, and contractual obligations

Once data is no longer required, it will be securely deleted or anonymized.

5. Data Security

We implement appropriate technical and organizational safeguards, including encryption, secure servers, and restricted access, to protect your personal information. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute protection.

6. Cookies Policy

Our Website uses cookies and similar technologies to:

• Remember preferences (e.g., cart items, language settings)
• Analyze traffic and Website performance
• Provide relevant content and improve user experience

You may disable cookies through your browser settings. Please note that doing so may affect Website functionality.

6. International Data Transfers

As an international exporter, we may transfer and process your personal information in countries outside your jurisdiction (e.g., for logistics or analytics services). We ensure such transfers are carried out securely and in compliance with applicable data protection laws.

7. Your Rights

Depending on applicable laws (including GDPR for EU/UK residents), you have the right to:

• Access – Request a copy of the personal data we hold about you
• Correct – Update or correct inaccurate or incomplete information
• Delete – Request deletion of your personal data, subject to legal or contractual obligations
• Withdraw consent – Where processing is based on consent (e.g., marketing)
• Lodge a complaint – With your local data protection authority

Requests may be submitted to connect@indicrestglobal.com.

8. Sharing Your Info

We don’t sell your information. Ever.

We only share it with:

• Payment processors (Stripe, Razorpay, etc.)
• Shipping services (FedEx, India Post, etc.)
• Analytics tools (like Google Analytics)

Each partner follows strict privacy rules too.

9. Marketing and Communication

You will receive marketing communications from us only if you have opted in. You may unsubscribe at any time by following the link in our emails or contacting us directly.

10. Children’s Privacy

Our Website and services are intended for business and professional use only. We do not knowingly collect personal information from individuals under the age of 18.

11. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations, technology, or business practices. Updates will be posted on this Website with the revised “Last Updated” date.

12. Contact Us

For any questions or to exercise your data rights, please contact us:

IndiCrest Global
Bangalore, India
📧 connect@indicrestglobal.com
📞 +91 63606 00695
🌐 www.indicrestglobal.com